[rt-users] rt_system generating junk emails with no subject nor body ....

[Bob Goldstein]

I had a similar problem.  In my case, I was running a preprocessing
program ahead of rt-mailgate in a pipe.  This preprocessor was
procmail, doing spam filtering.

When the pipe started, both procmail and rt-mailgate are launched
as processes.  But when procmail detected spam, I had it just
delete the spam and die.  That meant procmail put nothing on
stdout, and rt-mailgate had nothing to read on stdin.

However, rt-mailgate still created a blank ticket, based on
the blank input -- from rt_system with no header or body.
I created a patch for rt-mailgate to not do this, which
I sent to Jesse, and I think will be incorporated in a future release.

If you have the same problem, maybe this patch will help:

*** rt-mailgate.in.orig Thu Aug 12 15:06:13 2004
--- rt-mailgate.in      Thu Aug 19 17:12:10 2004
***************
*** 436,441 ****
--- 436,445 ----
  # Read the message in from STDIN
  $args{'message'} = <>;
  
+ unless ( $args{message} =~ /\S/ ) {
+     print STDERR "$0: no message passed on STDIN!\n";
+     exit 0;
+ }
  
  if ($opts{'extension'}) {
          $args{$opts{'extension'}} = $ENV{'EXTENSION'};


>I am getting an automated email from "rt_system", which does not have a
>subject nor body. This emails keeps coming for every 30 minutes, how to stop
>this. 
>
>Thanks in advance.
>
>Regds,
>Balan
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>