[rt-users] User Administration by Queue

[Sean Wilburn]

I submitted this a few days back, but to no avail or help.  Is there
somewhere else I should be posting?

 

-Sean Wilburn

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sean Wilburn
Sent: Wednesday, September 08, 2004 9:19 AM
To: 'Users of RT'
Subject: [rt-users] User Administration by Queue

 

I have RT3.2 up & running, and all is well, however I need to ask for help
on user creation & viewing.

 

As our company has multiple branches, I have created Queues for each of
them.  I have also created 1 user per Queue that is the Administrator of
that particular Que. Each Queue admin needs to be able to add & disable
their own users & have those users be automatically assigned to that Queue
only, however we do not want them to be able to see or create users that are
outside of their Que. The main issue is really that Queue-Admins should not
be able to see existing users & their related data unless that user is
assigned to their Que.

 

I am hoping that someone has already tackled this issue, or at least got the
ball rolling, and if not.  here's the ball.

 

Thanks in advance,

Sean Wilburn

Wilburn Consulting

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