[rt-users] Custom Fields in Templates

[Richard Ellis]

It's probably just me having a bad Monday, but I can't seem to get a
working syntax to extract a Custom Field value into a template, so that
we can personalise the reply.

The scrip on the wiki to extract them all works wonderfully, but we only
want two in the template.

{$Ticket->QueueObj->CustomFields(First_Name)}

just returns

RT::CustomFields=HASH(0x202f00c)

and attempts to get the value back are even less successful.

Anyone feel like helping me feel a little less dumb today?

Thanks

Rik