[rt-users] RT 3.2 Change Columns in Ticket Listing

[Les Stott]

Thanks Jesse.

Yep a crazy idea but you're right!

Although, as i am a bit of a novice in this area, I still need some help
with syntax....

OK i got the TimeWorked field in the display by modifying RT_Config.pm

'<small>__TimeWorked__</small>'});

so i also tried to add my custom field called "Accounting" as such...

# $DefaultSearchResultFormat is the default format for RT search results
Set ($DefaultSearchResultFormat, qq{
   '<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
   '<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:
Subject',
   Status,
   QueueName,
   OwnerName,
   Accounting,
   '__NEWLINE__',

This displays the word accounting on the page but no values get put in this
column from tickets in the list.

I gather that there is some special syntax that i need to use to define my
Custom Field and have it work properly.

Can you assist me with that syntax please?

Thanks in advance.

Regards,

Les Stott
CyberPro
----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "Les Stott" <support at cyberpro.com.au>
Cc: <rt-users at lists.bestpractical.com>
Sent: Thursday, September 16, 2004 9:20 AM
Subject: Re: [rt-users] RT 3.2 Change Columns in Ticket Listing


>
>
> On Thu, Sep 16, 2004 at 08:48:23AM +1000, Les Stott wrote:
> > Hi All,
> >
> > Using RT 3.2.1 on a Fedora 1 box.
> >
> > I would like to be able to change the default columns when viewing them
in
> > each of my queues.
> >
> > But i cant find those files in the new 3.2.1 installation to modify.
> >
> > Can anyone let me know where i can make these changes to the columns
please?
>
> It's a crazy idea, but have you looked in the configuration file?
>
> Jesse
>