[rt-users] RHEL3 (perl 5.8.0) UTF-8 Problems..

[Nathan Ward]

I've been getting these UTF-8 problems with perl-5.8.0, and have  
applied various patches to try to get things to work, with no luck.
I've also upgraded to rt-3.3.6, which seems to have the patches applied  
already, still no luck.

As a bit of an explanation of funny paths below, I'm not one for  
installing Perl modules from CPAN, because it walks all over the local  
packaging system, so I've built all my modules as RPMs, and installed  
them with a root dir of /usr/local/rt-3.3.6/dependencies, and pointed  
perl there in the appropriate places. I don't believe this is causing  
the problem at all.

Here is a cutting of the first few lines of the trace I get when  
creating a ticket via the web interface:
<snip>
Unrecognised line: nward at quicksilver.co.nz at  
/usr/local/rt-3.3.6/lib/RT/Interface/Email.pm line 416


Trace begun at  
/usr/local/rt-3.3.6/dependencies/usr/lib/perl5/site_perl/5.8.0/HTML/ 
Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Unrecognised line:  
nward at quicksilver.co.nz at  
/usr/local/rt-3.3.6/lib/RT/Interface/Email.pm line 416^J') called at  
/usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unrecognised line: nward at quicksilver.co.nz') called at  
/usr/local/rt-3.3.6/dependencies/usr/lib/perl5/site_perl/5.8.0/Mail/ 
Address.pm line 122
Mail::Address::_tokenise('nward at quicksilver.co.nz') called at  
/usr/local/rt-3.3.6/dependencies/usr/lib/perl5/site_perl/5.8.0/Mail/ 
Address.pm line 182
Mail::Address::parse('Mail::Address', 'nward at quicksilver.co.nz') called  
at /usr/local/rt-3.3.6/lib/RT/Interface/Email.pm line 416
RT::Interface::Email::ParseAddressFromHeader('nward at quicksilver.co.nz')  
called at /usr/local/rt-3.3.6/lib/RT/User_Overlay.pm line 584
RT::User::LoadOrCreateByEmail('RT::User=HASH(0x99b43e8)',  
'nward at quicksilver.co.nz') called at  
/usr/local/rt-3.3.6/lib/RT/Ticket_Overlay.pm line 546
RT::Ticket::Create('RT::Ticket=HASH(0x99ae2dc)', 'DependsOn',  
'ARRAY(0x87300bc)', 'Requestor', 'ARRAY(0x872cdb4)', 'TimeEstimated',  
undef, 'RefersTo', 'ARRAY(0x873011c)', 'Cc', 'ARRAY(0x872ce14)',  
'ReferredToBy', 'ARRAY(0x8730134)', 'Subject', 'test', 'Status', 'new',  
'Children', 'ARRAY(0x8730104)', 'FinalPriority', 70, 'TimeLeft', '',  
'Queue', 'NOC', 'AdminCc', 'ARRAY(0x872ce74)', 'DependedOnBy',  
'ARRAY(0x87300d4)', 'Owner', 10, 'MIMEObj',  
'MIME::Entity=HASH(0x99b27ec)', 'Type', 'ticket', 'InitialPriority',  
50, 'Parents', 'ARRAY(0x87300ec)', 'Starts', '1970-01-01 00:00:00',  
'TimeWorked', '', 'Due', '2004-09-22 15:47:28') called at  
/usr/local/rt-3.3.6/lib/RT/Interface/Web.pm line 340
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status',  
'new', 'new-DependsOn', '', 'Object-RT::Ticket--CustomField-1-Values',  
'ARRAY(0x996a958)', 'Queue', 'NOC',  
'Object-RT::Ticket--CustomField-4-Values', 'ARRAY(0x99539ec)',  
'AdminCc', '', 'Object-RT::Ticket--CustomField-2-Values',  
'ARRAY(0x996ac04)', 'Requestors', 'nward at quicksilver.co.nz',  
'InitialPriority', 50, 'Starts', '', 'Attach', '', 'TimeWorked', '',  
'id', 'new', 'Cc', '', 'Subject', 'test',  
'Object-RT::Ticket--CustomField-4-Values-Magic', 'ARRAY(0x996ad18)',  
'new-RefersTo', '', 'FinalPriority', 70, 'RefersTo-new', '',  
'TimeLeft', '', 'Object-RT::Ticket--CustomField-1-Values-Magic',  
'ARRAY(0x996adcc)', 'DependsOn-new', '', 'Owner', 10,  
'Object-RT::Ticket--CustomField-3-Values-Magic', 'ARRAY(0x996ae50)',  
'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test ticket',  
'Object-RT::Ticket--CustomField-3-Values', 'ARRAY(0x996aeec)', 'Due',  
'2004-09-23 03:47:28', 'Object-RT::Ticket--CustomField-2-Values-Magic',  
'ARRAY(0x996af58)') called at  
/usr/local/rt-3.3.6/share/html/Ticket/Display.html line 100
</snip>

If anyone has any thoughts, it'd be much appreciated.

--
Nathan Ward