[rt-users] Problems installing RT on Mandrake 10.

[Chris Welsh]

Keith Edmunds wrote:

>On Tue, 28 Sep 2004 00:04:21 +1000
>Chris Welsh <cpwe at deakin.edu.au> wrote:
>
>  
>
>>I'm stuck installing rt-3.2.1, Can some one lend me some advice.I'm 
>>hoping you can see where I have gone wrong. I'm thinking it is at the 
>>Apache2 config side of this. I am running fastcgi, oh and I think I 
>>needed to run suidperl because I sort of remember  reading somewhere 
>>that I had to if I was running apache2-suexec. So I'm running that too.
>>    
>>
>
>Chris, please don't take this the wrong way, but you've posted a huge long
>note with configurations and error logs etc, but you don't say up front
>WHAT the problem is you are having. Make it easy for people to help you!
>  
>

Thanks Keith,

and thanks for your reply. I'll try to answer there questions more 
concisely.


>- what are you trying to do
>  
>
I'm installing RT on Our School's Mandrake Linux Server. RT will act at 
the help desk for the School's IT department

>- what problem do you have
>  
>

Apache starts but the error log shows the following message, and I 
cannot get any of the RT pages to display.

[Mon Sep 27 16:26:34 2004] [warn] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" (uid 13, gid 101) started (pid 18971)


Additionally, I get an error in my browser that says something like the 
server was misconfigured; cannot remember exactly, I'mat home right now.

>- what have you tried to fix it
>  
>
I have tried applying the recommendations in the FASTCGI documentation. 
And variations.

From:
http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration

>- supporting data (config, error logs, etc)
>  
>

Other than the apache logs, where else can I grab error info?

>Maybe that was all in your original post, but it's too long to plough
>through looking for your errors to see if it is something I can help with.
>
>Keith
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
>  
>
Once again, thanks.


Sincerely,
Chris