[rt-users] Comment/Resolve Notification

[Sean Johnson]

Currently I include the comment made when a ticket is resolved into
the email notification.

I also have a scrip that sends a modification notification when a
regular comment is made, including the comment in the email
notification.

The only issue now is that whenever a ticket is resolved, a comment
notifcation containing the resolving comment as well as the resolution
nofiction, also contaiing the resolving comment, is sent out.

Is there anyway to have the comment notification scrip fire when a
comment is made _unless_ that comment is part of a resolution?

Hope that makes some kind of sense ....

Thanks.

Sean