[rt-users] RT Email Questions
Ruslan U. Zakirov
Ruslan.Zakirov at acronis.com
Wed Sep 29 03:47:38 EDT 2004
Stevo wrote:
> Hey Guys,
>
> I have a couple of questions relating to using email to update / create
> tickets.
>
> 1) What is the minimum information I need in the subject line for the
> email to be appended to an existing ticket?
[RTNAME #TICKETID]
> 2) Currently if the subject line doesn't match an existing ticket, RT
> creates a new ticket. Can this be prevented? Ie send a bounce back to
> the person sending the original email??
You can revoke right 'CreateTicket'.
Also see current Email plugins, that parse mails.
>
> Does this make sense?!
In public queues - no. And generally no, but if you wish you can try.
>
> Thanks
>
> Stevo
>
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