[rt-users] Specify Delimiters in Email

[Ruslan U. Zakirov]

1) You can hack on Text::Quoted and learn it how to understand such 
quotation. Then RT will show it with different color.

2) You don't want delete cause it's dangerouse. Users uses context 
answers with such qoutes.

3) You may want to not show this on ticket history, then you can hack 
around html/Ticket/Elements/ShowHistory file.

4) If you still want to delete it then you should hack RT a little 
around Email interface or Attchments creation code.

Roland, Ryan M wrote:
> Our organization uses Outlook and when hitting reply to an RT-generated
> email, the original email is displayed below the new message delimited
> by 
> "-----Original Message-----" as shown below.  
> 
> How do I have RT ignore everything from "-----Original Message-----" on
> when adding another entry to the ticket history?
> 
> 
> Thanks,