[rt-users] Specify Delimiters in Email

[Todd Chapman]

I used to use demime.pl to convert HTML e-mail to text. This
package also had a feature which made it easy to remove the
portion of the e-mail you are interested in.

http://scifi.squawk.com/demime.html

-Todd

On Wed, Sep 29, 2004 at 08:07:09AM -0500, Roland, Ryan M wrote:
> Our organization uses Outlook and when hitting reply to an RT-generated
> email, the original email is displayed below the new message delimited
> by 
> "-----Original Message-----" as shown below.  
> 
> How do I have RT ignore everything from "-----Original Message-----" on
> when adding another entry to the ticket history?
> 
> 
> Thanks,
> 
> 
> 
> 
> Ryan Roland
> 
> Information Technology
> Division of Recreational Sports
> Indiana University
> 
> 
> 
> -----Original Message-----
> From: Dennis _____ via RT [mailto:ithelp at wktkt.xxx.xxx]
> Sent: Tuesday, September 28, 2004 2:16 PM
> To: ____, Tobias W
> Subject: RE: [XXX.XXX.XXX #429] ITHR from Tobias W @ Other @ 030
> 
> 
> I looked over the speaker system on that unit and found it to be
> unresponsive.  I therefore removed the speakers and power supply from
> that unit and will return with a "known good set" as soon as time
> allows.
> 
> 
> 
> Dennis
> 
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