[rt-users] Execution order of scrips?

[Ruslan U. Zakirov]

Joseph_Micciche at Progressive.com wrote:
> 
> 
> 
> RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.
Don't you think that 3.0.7 a little bt old?

> 
> Our RT worked fine for almost a year now. However, the past few weeks we've
> frequently experienced cases where scrips don't run.
> 
> I have default scrips from 3.0.7_01.
> 
> For example, the scrip OnCorrespondNotifyOtherRecipients doesn't execute,
Other recipients - it's users who gets emails only once when you add 
them on reply page.
> but Notify Requestors, Notify Admin will run on correspondence.
> 
> Or, OnCorresspondNotifyRequestors won't execute, but all other correspond
> scrips will.
It's better if you add log records, but your RT is still old...

> 
> This is driving us nuts, because I have to parse the logs to see who got
> which email then generate mail through the web UI.
> 
> I looked at this in the wiki but it's nonsense to me:
> http://wiki.bestpractical.com/index.cgi?ScripExecOrder
> 
> Thanks for any help.
> 
> Joe Micciche
> 
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