[rt-users] How do I edit the autoreply?

Thu Sep 30 04:51:49 EDT 2004

Ruslan U. Zakirov wrote:

> Nils-Erik Svangård wrote:
>
>> Ruslan U. Zakirov wrote:
>>
>>> Nils-Erik Svangård wrote:
>>>
>>>> Ruslan U. Zakirov wrote:
>>>>
>>>>> Nils-Erik Svangård wrote:
>>>>
>>> Hmm, superuser priveleges should be enough.
>>>
>>>> all authentication is against the LDAP server. And also the root 
>>>> user vanished when I upgraded from RT2.0.5
>>>
>>>
>>>
>>> It should be considered as bug, what RT version do you have now?
>>> Also, can you send us DB query log that is generated when you touch 
>>> this page?
>>
>>
>>
>> I have RT3.2.1 now, and I upgraded from RT2.0.15.
>> DB query log? From MySQL or RT? Where do I find it. I have set
>> Set($LogDir,'/var/log/rt3.2.1'); but that dir is empty, do I have to 
>> enable logging somewhere?
>
> http://wiki.bestpractical.com/index.cgi?Debug
> Add some(better debug, cause you have problem) log level for log into 
> file.
> MySQL is also helpful, Debug wiki page says hoe to enable it. And how 
> to cat DB log that is generated from one request to server.
>
>>
>> Arrg! It's frustrating with all the stuff that is almost working, but 
>> not quite!
>
> :/
>
>> /nisse
>>
>>
>
Hello again!
Now I have enabled debugging!
Hopefully I will also find why RT think there is a lot of bounces.
Someone with experiance of reading these log, please pitch me some hints.
/nisse

[Thu Sep 30 08:33:10 2004] [debug]: About to think about scrips for 
transaction1
50780 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:33:10 2004] [debug]: About to prepare scrips for 
transaction15078
0 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:33:10 2004] [debug]: Found 3 scrips 
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:33:11 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:12 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:12 2004] [debug]: About to commit scrips for 
transaction150780
 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:33:13 2004] [info]: 
<rt-3.2.1-42125-150780-3.9.54728451704803 at ltu
.se> #42125/150780 - Scrip 3  
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:33:14 2004] [debug]: Converting 'iso-8859-1' to 'utf-8' 
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:14 2004] [debug]: About to think about scrips for 
transaction1
50781 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:33:14 2004] [info]: 
<rt-3.2.1-42125-150780-3.9.54728451704803 at ltu
.se> sent To: helpdesk at dc.luth.se Cc:  Bcc:  
(/info/install/rt3.2.1/lib/RT/Actio
n/SendEmail.pm:269)
[Thu Sep 30 08:33:14 2004] [info]: 
<rt-3.2.1-42125-150780-24.5.62774780852976 at lt
u.se> #42125/150780 - Scrip 24 Imported from RT 2.0 
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:33:14 2004] [info]: 
<rt-3.2.1-42125-150780-24.5.62774780852976 at lt
u.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:33:14 2004] [info]: Ticket 42125 created in queue 
'tekgrp' by gob
i (/info/install/rt3.2.1/lib/RT/Ticket_Overlay.pm:695)
[Thu Sep 30 08:33:28 2004] [debug]: Converting 'iso-8859-1' to 'utf-8' 
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:28 2004] [debug]: Found a ticket ID. It's 42125 
(/info/install
/rt3.2.1/lib/RT/EmailParser.pm:332)
[Thu Sep 30 08:33:28 2004] [crit]: RT Recieved mail 
(<rt-3.2.1-42125-150780-3.9.
54728451704803 at ltu.se>
) from itself. (/info/install/rt3.2.1/lib/RT/Interface/Email.pm:593)
[Thu Sep 30 08:33:28 2004] [crit]: RT thinks this message may be a 
bounce (/info
/install/rt3.2.1/lib/RT/Interface/Email.pm:597)
[Thu Sep 30 08:39:24 2004] [debug]: About to think about scrips for 
transaction1
50782 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:39:24 2004] [debug]: About to prepare scrips for 
transaction15078
2 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:39:24 2004] [debug]: Found 2 scrips 
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:39:25 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42124] (sb) Trasig pc
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:39:25 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42124] (sb) Trasig pc
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:39:25 2004] [debug]: About to commit scrips for 
transaction150782
 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:39:25 2004] [info]: 
<rt-3.2.1-42124-150782-2.11.3027448966933 at ltu
.se> #42124/150782 - Scrip 2  
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:39:25 2004] [info]: 
<rt-3.2.1-42124-150782-2.11.3027448966933 at ltu
.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:39:25 2004] [info]: 
<rt-3.2.1-42124-150782-24.8.48431573383813 at lt
u.se> #42124/150782 - Scrip 24 Imported from RT 2.0 
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:39:25 2004] [info]: 
<rt-3.2.1-42124-150782-24.8.48431573383813 at lt
u.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:40:53 2004] [debug]: About to think about scrips for 
transaction1
50783 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:40:53 2004] [debug]: About to prepare scrips for 
transaction15078
3 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:40:53 2004] [debug]: Found 2 scrips 
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:40:53 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42085]
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:40:53 2004] [debug]: About to commit scrips for 
transaction150783
 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:40:53 2004] [info]: 
<rt-3.2.1-42085-150783-24.15.5248769145872 at lt
u.se> #42085/150783 - Scrip 24 Imported from RT 2.0 
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:40:53 2004] [info]: 
<rt-3.2.1-42085-150783-24.15.5248769145872 at lt
u.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:41:02 2004] [debug]: About to think about scrips for 
transaction1
50784 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:41:02 2004] [debug]: About to prepare scrips for 
transaction15078
4 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:41:02 2004] [debug]: Found 2 scrips 
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:41:02 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:41:02 2004] [debug]: Converting 'utf-8' to 'iso-8859-1' 
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
 (/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:41:02 2004] [debug]: About to commit scrips for 
transaction150784
 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:41:02 2004] [info]: 
<rt-3.2.1-42125-150784-2.14.5101815335855 at ltu
.se> #42125/150784 - Scrip 2  
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:41:02 2004] [info]: 
<rt-3.2.1-42125-150784-2.14.5101815335855 at ltu
.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:41:02 2004] [info]: 
<rt-3.2.1-42125-150784-24.7.5870428616426 at ltu
.se> #42125/150784 - Scrip 24 Imported from RT 2.0 
(/info/install/rt3.2.1/lib/RT
/Action/SendEmail.pm:209)
[Thu Sep 30 08:41:02 2004] [info]: 
<rt-3.2.1-42125-150784-24.7.5870428616426 at ltu
.se> No recipients found. Not sending.
 (/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
(END)                                                  

-- 
<+--//  							\\--+>
	       Datorcentralen Luelå tekniska universitet	  
	Name:	Nils-Erik Svangård	e-mail:	nisse at dc.ltu.se	  
	Ph:	+46-920-49244		URL:http://www.dc.ltu.se  
<+--\\								//--+>