Subject: Re: [rt-users] Execution order of scrips?

Joseph_Micciche at Progressive.com Joseph_Micciche at Progressive.com
Thu Sep 30 09:53:16 EDT 2004





Hi Ruslan,

> RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.
Don't you think that 3.0.7 a little bt old?

Yes 3.0.7_01 is a bit old, but that's not an explanation for why scrips
stopped running when they ran fine for the past 11 months.

> Our RT worked fine for almost a year now. However, the past few weeks
we've
> frequently experienced cases where scrips don't run.
>
> I have default scrips from 3.0.7_01.
>
> For example, the scrip OnCorrespondNotifyOtherRecipients doesn't execute,
Other recipients - it's users who gets emails only once when you add
them on reply page.

I have an example this morning where OnCorrespondNotifyRequestorsandCCs
didn't run. I'd paste in the log entry, but there isn't one for that scrip
in this case.

Anyone have any ideas, other than "upgrade"?

Joe Micciche




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