[rt-users] rt-crontool --> rt_escalate

[Anthony Leong]

Hello,

  For the rt-user, enter "rt-user" in the Unix login field.  This can be
found Configuration->Users->rt-user->Basics.

Anthony

On Mon, 4 Apr 2005 Joseph_Micciche at Progressive.com wrote:

> RT 3.2.3 on RHEL 3.0.
>
> I am using the rt_escalate example in the wiki:
>
> http://wiki.bestpractical.com/index.cgi?ConfigureEscalationExample <--
> modified for our environment.
>
> The Linux owner of this script is rt-user. In RT, rt-user has global show
> and modify ticket rights. RT_System also has superuser and show and modify
> ticket rights.
>
> When I run this script from the command line as rt-user, it spits out the
> following error for each queue:
>
> No RT user found. Please consult your RT administrator.
>
> When I run it as root, it works fine.
>
> Obviously I'm missing something simple, but am not getting it. Any help is
> appreciated. (Running this daily as root is not an option, it has to be run
> as rt-user.)
>
> Joe Micciche
>
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