[rt-users] RT vs ........

[Rainer Duffner]

Christopher Welsh wrote:

>
> Hi,
>
>
> Let me first say I am being sincere here with my questions. I simply 
> wish to find reasons to keep RT over Track-IT. It's solid and does a 
> good job.
> ...



>
> Workmates reply to my original email -------------------------------
>
>

[....]

>
> End Workmates comments -------------------------------



As it looks like, your company (or your co-worker) is looking for an 
"all-in-one-solves-every-problem-in-no-time"-solution.

This is an ambitious goal, but seldomly achieved - fortune 500 companies 
pay consultancies big bucks to integrate various solutions for this 
purpose (and then it isn't guaranteed to work either <g>).
See this link: 
http://www.computerworld.com/managementtopics/management/story/0,10801,77890,00.html

(The German article I originally read on paper is much more verbose: 
http://www.computerwoche.de/index.cfm?artid=35216&category=162&Pageid=256 
- but in German ...)


How many people and machines are you going to support, BTW? And how many 
tickets/months are you estimating?
Is there a requirements specification?
Evaluating various SW-packages is a good thing - but you (your company) 
should have come-up with a "wish-list" before reading the feature-lists 
of various commercial offerings.
Otherwhise, you'll end-up buying whatever the vendor was able to feed 
down on you as "important" or "worthwhile".

Clearly, you are in the middle of a little "office-intrigue", or you 
have (at least in the eyes of your  co-worker) "overstepped" the lines 
and are disputing his territory.
So, unless you can come-up with very much better numbers and a better 
presentation (or some other non-technical points) the chances of you 
winning this "pissing contest" may be not so good.


I wish you good luck anyway.



cheers,
Rainer

-- 
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~     Rainer Duffner - rainer at ultra-secure.de     ~
~           Freising - Munich - Germany           ~
~    Unix - Linux - BSD - OpenSource - Security   ~
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