[rt-users] Bad URL? I have the symptom, jut can't find the cause

[Paul Crossman]

Last week I reported users seeing page that looks something like this after
the login screen.

GNU %# General Public License for more details. %# %# Unless otherwise
specified, all modifications, corrections or %# extensions to this work
which alter its source code become the %# property of Best Practical
Solutions, LLC when submitted for %# inclusion in the work. %# %# %#
END LICENSE BLOCK

I've found the symptom, but not the cause...

It seems that whenever someone uses the link http://rtserver/rt/ they'll
proceed normally into the "RT At A Glance" screen and are able to use RT as
normal.  However, those that use the link http://rtserver/rt (note no
trailing slash) get the mangled GPL code above.  I've looked at the
RT_SiteConfig.pm and httpd.conf, and can't see a specific line where making
a change would allow both URLs to work.

There's nothing in the Wiki on this either...  anyone got any ideas?  You
can find a snippet from my httpd.conf below.

Thanks, 
Paul C.




> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> Sent: Wednesday, March 30, 2005 5:19 PM
> To: Drew Barnes
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: Bad index.html page??? Was (RE: [rt-users] Keep getting mysq
> l is sues when running 'make initialize-database')
> 
> > -----Original Message-----
> > From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> > Sent: Wednesday, March 30, 2005 1:55 PM
> > To: Paul Crossman
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: Bad index.html page??? Was (RE: [rt-users] Keep getting
> mysql
> > is sues when running 'make initialize-database')
> >
> > >Connection to the RT application is possible at this point for me, but
> > >others get a web page that starts off looking like this...
> > >
> > >%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent
> > ><jesse at bestpractical.com> %# %# (Except where explictly superceded by
> > other
> > >copyright notices) %# %# This work is made available to you under the
> > terms
> > >of Version 2 of %# the GNU General Public License. A copy of that
> license
> > >should have %# been provided with this software, but in any event can
> be
> > >snarfed %# from www.gnu.org. %# %# This work is distributed in the hope
> > that
> > >it will be useful, but %# WITHOUT ANY WARRANTY; without even the
> implied
> > >warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
> See
> > the
> > >GNU %# General Public License for more details. %# %# Unless otherwise
> > >specified, all modifications, corrections or %# extensions to this work
> > >which alter its source code become the %# property of Best Practical
> > >Solutions, LLC when submitted for %# inclusion in the work. %# %# %#
> END
> > >LICENSE BLOCK
> > >
> > >
> >
> > This sounds like an httpd.conf problem.  What does the section you set
> > up for RT look like?
> >
> > DB
> >
> 
> Here's the sections from my httpd.conf file
> 
> <Location /NoAuth/images >
>     SetHandler default-handler
> </Location>
> 
> 
> NameVirtualHost *:80
>   <VirtualHost *:80>
>     ServerAdmin root
> #    DocumentRoot /var/www/html/
>     DocumentRoot /opt/rt3/share/html/
>     # Adding the following for RT (the ticket tracker)
>     AddHandler fastcgi-script fcgi
>     <Directory "/opt/rt3/share/html">
>         Options FollowSymLinks ExecCGI
>         AllowOverride None
>     </Directory>
>     # Pass through requests to display images
>     Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
>   </VirtualHost>
> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
> ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
> 
> 
> Paul C.
> 
> 
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