[rt-users] (no subject)

[Andrew Xenides]

Ok,
 
This gets weirder and weirder. The error is only occuring on 1 computer. and
only in internet explorer.
 
I have tried changing the security settings, deleting cookies and temporary
files. but still gets the error. IE on other computers work. Netscape on
this computer works.
 
Anyone?
 

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Tuesday, 5 April 2005 4:39 PM
To: rt-users at lists.bestpractical.com
Subject: FW: [rt-users] (no subject)


yeh, there was a mysql permissions thing, but we fixed that, now we still
get the same rt errors, but no errors in apache. so they obviously werent
linked. 
 
also, if i uncomment the line 89 that has the die statement, it all works
fine. 
 
 weird

 



  _____  

From: Matthew Watson [mailto:matthew.watson at staff.netspace.net.au] 



Hmm. Well, those (if I call correctly) are mysql's data files.. so are you
able to check that mysql came up cleanly?

 

Regards,
Matt.

 

 


  _____  


From: Andrew Xenides [mailto:andrew at staff.esc.net.au] 


 

 on further investigation. the apache error logs show

 

DBD::mysql::st execute failed: Can't find file: './rt3/Users.frm' (errno:
13) at /usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 480.
RT::Handle=HASH(0x12ff3104) couldn't execute the query 'SELECT  * FROM Users
WHERE Name = ?' at
/usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 494.
DBD::mysql::st execute failed: Can't find file: './rt3/Users.frm' (errno:
13) at /usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 480.
RT::Handle=HASH(0x12ff3104) couldn't execute the query 'SELECT  * FROM Users
WHERE Name = ?' at
/usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 494.

 

for each load. 

 

now, could this file have been deleted somehow? how can i recreate it?

 



  _____  




From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides


 

 yes, i know, all the permissions are exactly the same as they were before
the reboot.

 

let me repeat the scenario.

 

RT is working

reboot server

RT gives error

 

Andrew Xenides


 

 


  _____  


From: Matthew Watson [mailto:matthew.watson at staff.netspace.net.au] 


Umm, not to be rude, but have you read the error message?

 

"RT Couldn't write to session directory '/opt/rt3/var/session_data'"

 

Further down, it even tells you what to do about it

 

"Check that this dir ectory's permissions are correct."

 

Regards,
Matt.

 

 


  _____  


From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides


 

we rebooted the rt server and now get this error when trying to bring up the
login screen

 

any ideas?

 


error: 

RT Couldn't write to session directory '/opt/rt3/var/session_data': Died at
/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm line 40.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm:40]
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session.pm:400]
[/opt/rt3/share/html/Elements/SetupSessionCookie:64]
[/opt/rt3/share/html/autohandler:73]
. Check that this dir ectory's permissions are correct. at
/opt/rt3/share/html/Elements/SetupSessionCookie line 89.


context: 


... 

 


85: 

};


86: 

undef $cookies{$cookiename};


87: 

}


88: 

else {


89: 

die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@.
Check that this dir ectory's permissions are correct.";


90: 

}


91: 

}


92: 

 


93: 

if ( !$cookies{$cookiename} ) {


... 

 


code stack: 

/opt/rt3/share/html/Elements/SetupSessionCookie:89
/opt/rt3/share/html/autohandler:73

 

Andrew Xenides

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