[rt-users] How to suppress copy of requestor reply going back to requestor?

[Feargal Reilly]

On Tue, 5 Apr 2005 17:09:06 +0200
Lars Eilebrecht <lars at eilebrecht.net> wrote:

> According to Russell:
> 
> What I'm trying to configure is this:
> 
>  - on correspond from requestor -> notify ticket owner
>  - on correspond from owner (or other admin) -> notify ticket
>  owner and requestor

I don't believe the existing scrip handling allows this. Before
sending an email, it checks whether the recipient and the actor
are the same, and if so, drops the email unless $NotifyActor was
set. 

You'd need to hack the code to check whether the actor is
also the owner, and if so, don't drop the email. I did this in
the distant past, but no longer have the code to hand. Note: It's
been some time since I've look at RT's internals, this may all be
wrong these days.

-fr.

-- 
Feargal Reilly, Chief Techie, FBI.
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