[rt-users] Reporting tools

[Matthew Watson]

Hi,

 I don't think there are really any reporting packages out there for RT
that are really going to cover all the bases. 

We ended up just writing up some custom scripts (combination of RT API
calls and straight SQL) to export various stats as csv, which is
imported into a commercial stats system (which handles KPI's and all
that rubbish :-) ).

Not much help.. but that's how we do it :-)

Regards,
Matt.



_____________________________________________
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Thursday, April 07, 2005 1:49 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Reporting tools

Hi people

I was wondering if there are any decent reporting tools for RT. Ive
tried statistics3.tgz from the ftp, but it doest quite do what I need. I
need to be able to do reports by owner as well as queues. And perhaps
groups too.

thanks

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

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