[rt-users] RT and Nagios?

[Todd Chapman]

On Thu, Apr 07, 2005 at 12:39:46PM -0400, Jay R. Ashworth wrote:
> On Thu, Apr 07, 2005 at 01:46:17PM +0100, Norton, Ian wrote:
> > I'm using the host IP address to search RT and the email that goes to
> > RT has a complete list of the hosts with IP address for searching.
> >
> > The code I have is based around our own network management system and
> > doesn't rely entirely on nagios to build the host hierarchy, but I'm
> > sure it could be done.
> >
> > If I was re-implementing the whole thing now, I'd probably use custom
> > fields to store the IP addresses in the ticket and change the ticket
> > injection to be direct via the RT API rather than doing things by
> > email. Our eventual intention is to do this via SOAP from a central
> > stats and status server that knows about all the nagios instances and
> > hosts on each system, but that's probably some way off yet!
> 
> I have an inkling that this ought to tie back in through Todd's Asset
> Tracker -- being able to see a history for an asset while I'm writing a
> ticket is one of the things *I* most need.  I want to see both the
> tickets that have been tied to that asset, and the nagios history of
> it.  I haven't loaded Todd's package, yet; just looked at his demo; so
> I'm not sure how close to that it gets yet.
> 

Asset history will need to be improved soon after AT goes 1.0. Unlike
most tickets, assets have a very long life and will thus have a long
history. I want the history display to default to most recent items
first, to be able to page X history transactions per page, and to
filter to only look at certain types of transactions.

-Todd