[rt-users] Avaya Integration

[Jay R. Ashworth]

On Thu, Apr 07, 2005 at 01:29:06PM -0700, Joby Walker wrote:
> Has anyone done any Telephony integration with RT?  We're currently 
> evaluating what would be necessary to have our Avaya system integrate 
> with a department wide RT implimentation, so any feedback would be very 
> helpful.

Can you expand on what you want to do?

I was musing myself, while evaluating packages, on telephony
integration; something like a screen pop that shows all open tickets
for a client by phone number, plus "new ticket"...

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
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