[rt-users] custom fields query not showing all tickets

[Drew Barnes]

Filip Jonckers wrote:

>RT version 3.4.1 (latest stable version) installed on Windows 2003
>server ...
>
>Added several custom fields (applied to all queues)
>one of them has the "select one value" type where you can choose between
>"Yes" or "No"
>
>This field is used to query a report where I would like to see all
>tickets
>which have status=Resolved and the custom field (mycustomfield) should
>not be "Yes"
>(this field is set to value "Yes" after the report has been run)
>  
>

You should look into writing a custom OnCreate scrip which will set that 
value to "No" on creation.

Try http://wiki.bestpractical.com/index.cgi?DefaultCustomFieldValue for 
a framework.


-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati