[rt-users] Repeatedly logged out on Web UI and "Queue could not be loaded" errors

[Baxter Shepperson]

Hello all.  Have been searching Google and list archives all day so
please excuse me if I'm bringing up something I missed in the
documentation.

 

  Fresh install via Yum on Fedora Core 2.  httpd, mysqld, RT web
interface up and running.  Everytime I try to do anything as root or any
user, I get logged out and have to log in.  I'm only hitting the box
from my internal network and not using a proxy.  Now, after dealing with
this issue,  I get "Queue could not be loaded" error on the Web
interface.  Checking the httpd logs I see this:

 

[Wed Apr 13 09:23:29 2005] [notice] mod_python: Creating 32 session
mutexes based on 150 max processes and 0 max threads.

[Wed Apr 13 09:23:29 2005] [notice] Apache/2.0.51 (Fedora) configured --
resuming normal operations

[Wed Apr 13 09:27:32 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 16:27:55 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 19:34:30 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 12:39:05 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 12:40:19 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 19:40:42 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 20:03:25 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

 

And so on.  Am posting my rt.confbelow in case I've missed something
there.  I would sincerely appreciate any helps/comments/advice/ ideas!
Using rt version 3.0.10-3 and mysql version 3.23.58-16.FC2.1 with apache
2.0.51-2.9

 

<VirtualHost 10.32.1.10>

    ServerName rt.mycompanysname.com

    DocumentRoot /var/rt/html

    AddDefaultCharset UTF-8

 

    # these four lines apply to Apache2+mod_perl2 only: {{{

    PerlSetVar MasonArgsMethod CGI

    PerlModule Apache2 Apache::compat

    RewriteEngine On

    RewriteRule ^(.*)/$ $1/index.html

    # }}}

 

    PerlModule Apache::DBI

    PerlRequire /usr/bin/webmux.pl

 

    <Location />

        SetHandler perl-script

        PerlHandler RT::Mason

    </Location>

</VirtualHost>

 

 

 

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