[rt-users] Re: Mailgate: Proper rights assignment to allow everybody to submit tickets ..

[seph]

> It seams quite straightforward.
>
> The problem we are having, is that all users somehow get the (OwnTicket)
> right, and hence show up on the "Owner Drop Down" on the Peoples page. This
> makes the interface behave very slowly and besides there are only about 20
> people that can own tickets (Call Center and Support personnel) but there are
> a couple thousand and growing customers that can and should be requestor's
> only.

It's as simple as you think it is. Make sure that you didn't grant the
own ticket right to Everyone or to Unprivledged users. Make sure the
users are created unprivledged (that's the default). Remember that
you've got both the queue acl, and the global acl.

seph