[rt-users] changing Priority from script

[matthew zeier]

I have the following code snippet from an exteral program.  It queries all 
tickets in a particular queue and changes priority and owner if it hasn't 
been touched in an hour.

Do I have the syntax for setting a new owner correct?  What's the way to 
change priority?

# Get hold of new and open tickets only
my $tickets = new RT::Tickets($RT::SystemUser);
$tickets->LimitStatus(VALUE => 'new');
$tickets->LimitQueue(VALUE => $queue->Id);
$tickets->LimitPriority(OPERATOR => '<', VALUE => "10");

# Process each ticket
while (my $ticket = $tickets->Next) {

  if ((time()-$ticket->LastUpdatedObj->Unix)/3600  >= $idleTime) {

   $ticket->SetOwner($ownerNames[$newOwner]);

   # change priority?
   # $ticket->SetPriority($newPri);


  }

}