[rt-users] Opmanager(adventnet) helpdesk vs RT

[Jay R. Ashworth]

On Thu, Apr 21, 2005 at 06:22:33PM +0200, Rainer Duffner wrote:
> Jay R. Ashworth wrote:
> >On Thu, Apr 21, 2005 at 01:56:59PM +1000, Christopher Peter Welsh wrote:
> >>A few weeks ago I emailed saying that my workmate had been looking at request   
> >>tracker.   
> >>Well it cost too much, we had about $5 - $7,000.   
> >
> >Wow.  RT costs $7K?
> >Jesse, you lucky dog.  :-)
> 
> I think "basic support" is 7k, see bestpractical's price-list.

Ah, of course.  Wasn't even thinking about it that way.

> But I don't think you can compare that.

Nope.

> His coworker  is obviously afraid of OpenSource ;-)

And Jesse and the crew here are, IMHO, quite a bit easier to get along
with than the folks at the equally cool Plain Black Software, who
created the really nifty WebGUI.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
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      If you can read this... thank a system administrator.  Or two.  --me