[rt-users] Need help to parse email

[Ruslan Zakirov]

Was discussed on the list several times:
http://marc.theaimsgroup.com/?t=109909121200001&r=1&w=2
There is should be other duscussions on the lists.

You can write script that rewrite email before it gets into RT.

Chris Mason (Lists) wrote:

>I am getting tickets from a online reply form I have no control over that
>sends the email from the site and includes the users email address as a
>key=>value pair, i.e. email: test at test.com. I need to rewrite the header so
>that the email is seen to come from that email address in the body so that
>the ticket lists the submitters email address as the requestor.
>How can I achieve this?
>
>Chris Mason
>
>
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