[rt-users] RE: Queue members dont get notice of newly created tickets

[Brett George]

> > I'm having trouble configuring request tracker so that 
> queue members get an
> > email of a newly created ticket. Emails are working because 
> I can send an
> > email to RT and the sender gets the autocreated "new ticket" email.
> > Unfortunately, the group watching the queue dont get any emails.
> 
> Have you configured any scrips to send email? You only mention acls.

I have under my queue:

Scrips which apply to all queues
On Correspond Open Tickets with template Correspondence 
On Create Autoreply To Requestors with template Autoreply 
On Create Notify AdminCcs with template Transaction 
On Correspond Notify AdminCcs with template Admin Correspondence 
On Correspond Notify Requestors and Ccs with template Correspondence 
On Correspond Notify Other Recipients with template Correspondence 
On Comment Notify AdminCcs as Comment with template Admin Comment 
On Comment Notify Other Recipients as Comment with template Correspondence 
On Resolve Notify Requestors with template Resolved 
 
Current Scrips:

(No scrips)
----

I am presumably the global options apply to all of the queues? However, I
haven't done anything specific to set that up. I have to admit that I dont
understand which one of these scrips I should change to get the behaviour I
want. The manual isn't clear to me on this point.

Also, I notice when I create a new ticket by sending an email to the queue,
it will tell me that the CC and the admin CC are "none", even though I have
configured a  group to watch the queue. Is this normal or does it show a
problem?

Thanks,
Brett.