[rt-users] Duplicate emails sent to watchers

[Tom Morgan]

Tom Morgan wrote:

> I am using rt-3.4.0. I searched the archives and have not seen a 
> solution to this issue.
>
> When a user creates a ticket I am getting duplicate emails and so is 
> everyone else who is on the watchers for all the queue's(6) that are 
> setup. I have 2 groups I want the "on create" emails to go to and I am 
> only on one of them. I have quadruple checked my scrips and I don't 
> see any duplication. The only thing I can think of is that the email 
> was defaulted to go to the groups and when I activated the watchers it 
> caused the duplication however, there wasn't any email being sent on 
> creating prior to me setting watchers up. I was not the one who set 
> this up initially but inheritted what was done already.
>
> Also is there a way I can get the subject to be hardcoded to start 
> with RTTracker? My manager is a bit anal about being able to filter 
> this stuff and it would be helpful. I did look in the archives but 
> have to admit I didnt combed it as well as I did for the duplicate 
> emails. Thank you in advance.
>
Oh yeah I set the watchers to be AdminCc watchers.

-- 
Tom Morgan
tmorgan at synacor.com