[rt-users] Duplicate emails sent to watchers

[Drew Barnes]

You have two scrips notifying AdminCcs On Create.  Therefore, 2 emails 
sent to them.

Tom Morgan wrote:

> Tom Morgan wrote:
>
>> Tom Morgan wrote:
>>
>>> I am using rt-3.4.0. I searched the archives and have not seen a 
>>> solution to this issue.
>>>
>>> When a user creates a ticket I am getting duplicate emails and so is 
>>> everyone else who is on the watchers for all the queue's(6) that are 
>>> setup. I have 2 groups I want the "on create" emails to go to and I 
>>> am only on one of them. I have quadruple checked my scrips and I 
>>> don't see any duplication. The only thing I can think of is that the 
>>> email was defaulted to go to the groups and when I activated the 
>>> watchers it caused the duplication however, there wasn't any email 
>>> being sent on creating prior to me setting watchers up. I was not 
>>> the one who set this up initially but inheritted what was done already.
>>>
>>> Also is there a way I can get the subject to be hardcoded to start 
>>> with RTTracker? My manager is a bit anal about being able to filter 
>>> this stuff and it would be helpful. I did look in the archives but 
>>> have to admit I didnt combed it as well as I did for the duplicate 
>>> emails. Thank you in advance.
>>>
>> Oh yeah I set the watchers to be AdminCc watchers.
>>
> So this is what I have for scrips for the AdminCc's:
>
> On Create Notify AdminCcs with template Transaction
> On Correspond Notify AdminCcs with template Admin Correspondence
> On Comment Notify AdminCcs as Comment with template Admin Comment
> On Create Notify AdminCcs with template Admin Correspondence
>
> So because I am getting dupes I would presume one or more of these 
> scrips is causing it. Can anyone shed some light on this?
>
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati