[rt-users] MyRequest with RT 3.4.1

[Stephen Hancock]

Patrick,

There is good contribuition on this at:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches  by
Stephen Turner of MIT who has many useful contributions and comments
on the Wiki and the mailing list.

We have our home page (At A Glance) modded using his docs and it works great. 

Stephen Hancock

On 4/26/05, Patrick Farley <zbigniew at starpower.net> wrote:
> Question #1
> 
> MyRequest display's "10 newest unowned tickets".  Which is useful, but
> how do I display the tickets that I requested?
> By default I can see tickets that I own and tickets that are unowned,
> but I can't see tickets that I created without creating a query.
> 
> Seems to me MyRequest is kinda mis-named.
> 
> Question #2
> 
> Is there a way to create a a different display for my IT Staff and the
> general users?  For example I want my IT Staff to see MyTickets and
> MyRequest, but I don't want my users seeing MyTickets and MyRequest.
> I'd prefer to allow them to just see the tickets they created.
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