[rt-users] CreateTicket - Template question

[Ruediger Riediger]

Hello RT community,

is there any way to include the ticket number from a "CreateTicket"
action into the template of the CreateTicket?

E.g. I want to include the string

  please reply with the subject "[RT-name #12345]"

in the ticket created through "===Create-Ticket: Inform", with 12345 the
number of the just created ticket. This will then be sent automatically
(On Create Notify Requester with Template Global: Correspond).

If I put {$Ticket->id} into the template, it will give the number of the
ticket this is run from. {$Tickets{'TOP'}->id} gives the same number
(this is the correct way to get the number of the creating ticket after
all). {$Tickets{'Inform'}->id} is not yet defined.

What else to use?

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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