[rt-users] Re: automated creation/updating of tickets?

[seph]

> I'm curious to what interface(s), if any, people use for automated creation
> of tickets in RT from external systems, say, NMS systems, trap consolidation
> programs, etc. Part of the problem is of course that the originating system
> needs to obtain the newly created ticket's number in order to be able to
> append information to it. The mail gateway and corresponding auto-reply is
> fine for us humans. :-)

Since I'm a perl guy, I use the perl API. One way to get around not
knowing the ticket id, is to have the reporting system stick its id
into a custom field.

seph