[rt-users] Custom Status

[Bruce Rudd]

I have tried adding

@ACTIVE_STATUS = qw(new open stalled pending);
@INACTIVE_STATUS = qw(resolved rejected deleted);
@STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);

As well as

@DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);
@DEFAULT_INACTIVE_STATUS = qw(resolved rejected deleted);
@DEFAULT_STATUS = (@DEFAULT_ACTIVE_STATUS, @DEFAULT_INACTIVE_STATUS);

to rt3/etc/RT_SiteConfig.pm and have restarted httpd and the "pending'
status is not showing up.

What am I leaving out or doing wrong???

Regards,
Bruce Rudd
Solutions Engineer
DataDirect Technologies
www.DataDirect.com

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-----Original Message-----
From: Paul Crossman [mailto:Paul.Crossman at tvguide.com] 
Sent: Monday, August 01, 2005 5:46 PM
To: Bruce Rudd; Thomas Sibley
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Custom Status

Under 3.4.2 I made this change in rt3/etc/RT_SiteConfig.pm.  Same rules
apply.  Keep the relative position and only add.

Paul C.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Bruce Rudd
> Sent: Monday, July 25, 2005 9:34 AM
> To: Thomas Sibley
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Custom Status
> 
> Tom,
> 
> That was the first thing I tried.  I have also rebooted (for other
> reasons) and it is still not showing up.
> 
> Regards,
> Bruce Rudd
> 
> 
> 
> -----Original Message-----
> From: Thomas Sibley [mailto:trs at bestpractical.com]
> Sent: Friday, July 22, 2005 10:23 PM
> To: Bruce Rudd
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Status
> 
> Bruce Rudd wrote:
> > I am complete new to this (Perl and RT) so I assume that I am just
not
> > aware of what I need to do to make these changes active.  Any
advise?
> I
> > am using RT 3.4.2.
> 
> You need to restart your webserver so RT will notice the changes in
the
> file.
> 
> Cheers,
> Tom
> 
> 
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