[rt-users] Public read-only acccess to tickets

[Thomas Sibley]

James Chamberlain wrote:
> I was going to approach this problem at a lower level.  If I've got this 
> right, the default ACLs that RT sets up (at least for MySQL and 
> PostgreSQL) specify that RT should be allowed to select, insert, update, 
> and delete.  If instead the ACLs were modified so that RT could only 
> select, I think that would accomplish the goal.  I haven't set this up 
> yet, so I don't yet know yet how RT will handle this.  Perhaps that's a 
> question for the list.  This technique will require two RT installations 
> sharing one db - one internal, which has full permissions and will run 
> rt-mailgate; and the other external, which will only be allowed to view.

I'm not sure how RT will react to this.  For one, it won't be able to 
store session information in the database, though it will still want 
users to log in (unless you cut that part out).  I doubt it will work as 
expected/desired, but have a go at it and see what happens.  :)

Tom