[rt-users] Avoid re-opening of tickets by mailgateway

[Joachim Ritschmann]

Hi,
where's the right place to look in the code if I want to avoid that the
mailgateway is reopening closed tickets if an additional mail is attached to
the history.
I'm using RT 3.4.2
___________________________________ 
Joachim Ritschmann 
tiscon AG 
Infosystems 
edisoncenter 
Edisonallee 1-3 
89231 Neu-Ulm 
Phone     ++ 49 - 731 - 95448 - 226 
Fax       ++ 49 - 731 - 95448 - 900 
E-Mail    J.Ritschmann at tiscon.com 
WWW       http://www.tiscon.com