[rt-users] queue name with ticket # instead of server name

[Thomas Sibley]

Anne Ramey wrote:
> My tickets come through with a ticket # like
> [rt.blast.com #13093]
> as the beginning of the subject.  Can I change that to the ticket queue 
> name instead of the rt server name?

You're going to want to keep the RT server name as it is because RT uses 
it to determine if email is meant for it.  You can, however, add the 
queue name somewhere else in the subject; look into modifying the 
appropriate correspondence templates.

Cheers,
Tom