[rt-users] RT3 Batch Stats

[Les Stott]

Hi,

I'm using the command line rt3 batch stats to generate reporting data on 
my rt 3.4.2 installation.

They work great. What i really want to do also is report daily on 
"TimeWorked", whether a ticket is resolved or not, thus giving me an 
idea of how much time is spent on the helpdesk on a daily basis.

I have had a crack at the TimeWorked extension to RT3-Statiscs package, 
but i haven't been able to get it to work properly, especially getting 
it to pickup my defined $Queue.

I would prefer though a command line process so it could be automated 
and sent via email on a weekly basis.

Can anyone help out with this?

Regards,

Les