[rt-users] Accessing Transactional Custom Fields From a Scrip

[Christopher Snell]

Hi List,

Does anybody know how to access the value of a transactional custom
field from a script?  I have some per-transaction custom fields and I
want to be able to access its contents, if the user chooses to fill it
in when updating a ticket.  However, when I try to access the field's
value, I end up with the value for the per-ticket custom field
instead.  Here's my code:

Condition:   On Transaction
Action:   User Defined
Template:  Global template: Blank
Stage: TransactionCreate

Custom action preparation code:

return 1;


Custom action cleanup code:

my $CFName = 'Billable (min)';
my $cfvalue = $self->TicketObj->FirstCustomFieldValue( $CFName );
open(DEBUGFILE,">>/tmp/debugcf");
print DEBUGFILE "$CFName :: $cfvalue \n";
close(DEBUGFILE);

What am I doing wrong here?  Can anybody offer any tips?  Tried the
wiki to no avail.  :(

Chris