[rt-users] On resolve and correspondence only send one e-mail?

[O'Brien, Kevin]

I thought I had until I just realized that just clicking the Update.html
link (Reply, Resolve, Comment) it triggers any On Correspond scrip I
have.  It appears that every time Update.html is called it creates a
Comment or Correspond transaction and is immediately deleted from the
database.  So when I turn on TransactionBatch for On Correspond (or On
Comment) those scrips are triggered.

Two questions for everyone:
1) Why does loading Update.html create a Correspond or Comment
transaction?
2) Is there anyway around this behavior?

-=Kevin=-
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dirk Pape
Sent: Monday, August 22, 2005 11:09 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] On resolve and correspondence only send one
e-mail?

Hello Kevin,

--Am 22. August 2005 08:54:04 -0700 schrieb "O'Brien, Kevin" 
<Kevin.OBrien at sonyconnect.com>:

> I found the answer to my own question.  Use TransactionBatch.

please can you share your solution. I tried on my own long time ago and
did 
not complete it.

Regards,
Dirk.

-- 
Dr. Dirk Pape (Projektleitung Campus Management)
Fachbereich Mathematik und Informatik der FU Berlin
Grunewaldstr. 34a, 14195 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
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