[rt-users] Creating a ticket right in perl
tmaciak at ci.grand-rapids.mi.us
tmaciak at ci.grand-rapids.mi.us
Wed Aug 24 16:03:42 EDT 2005
Never mind, I found a good example from a test routine in:
Ticket_Overlay.pm
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-----Original Message-----
From: Maciak, TJ
Sent: Wednesday, August 24, 2005 3:38 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Creating a ticket right in perl
Is there an easy way to create a ticket right from perl code?
Something similar to the "quick ticket" would be great.
We have a situation where if a users LDAP information isnt found for some Reason we want to create a ticket and place it in the helpdesk queue.
If anyone has any helpful insight or some examples I would appreciate reading it.
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
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