[rt-users] Changes to allow selecting a requestor from drop down list

[Todd Chapman]

On Tue, Aug 23, 2005 at 06:57:20PM -0400, Jay R. Ashworth wrote:
> 
> By livesearch, are you referring to some implementation of AJAX?
> 
> No, I guess AJAX requires JS as well.
> 
> > We _do_ have a create ticket variant with user search built in that
> > we'll mainline when we get a chance.
> 
> It's not the search that I need (and that I think someone else said
> they needed as well): it's *grouping*.  I want the ticket to belong to
> "Branch office 20", no matter which of that branch's people sent it in.
> 
> How hard is it to get from here to there?

Jesse doesn't believe in a group owning a ticket. I talked to
him about this at YAPC. I see his point from purist standpoint,
but it does make it more complicated to assign a ticket to a
group, which is then eventually handled by an individual.

If you mean that a group can't be the Requestor of a ticket,
I haven't thought about that much.

-Todd