[rt-users] customizing RT interface

[Jan Hudec]

On Mon, Aug 29, 2005 at 09:33:05 +0100, Graham Briggs wrote:
> Yes, of course I was including the fact that there was a local/html  
> folder for your own HTML code that effectively overrides the HTML  
> code in share/html in that statement! Of course, if you want to  
> modify certain components, you need to override the Perl code that  
> generates them.

... for which again code in local/lib overrides share/lib.

> Sorry, I should have been more concise and stated that I meant that  
> you could both override the Perl and HTML aspects of RT, and that it  
> is quite easy if you read the online documentation and can program  
> Perl and HTML.

The confusion stems from the fact, that there is also a mechanism called
"Callbacks", where you can place mason templates in
html/Callbacks/<package>/<something> and it will be inserted where the main
component calls <& Elements/Callback ... &>, but this never overrides
anything.

> On 29 Aug 2005, at 07:48, Jan Hudec wrote:
> >On Mon, Aug 29, 2005 at 00:55:18 +0100, Graham Briggs wrote:
> >>Yes, there's a load of stuff in the online Wiki on the website. Most
> >>customisation is done using Callbacks, i.e., code that overrides the
> >>default layout code. It is possible to completely rewrite the
> >>interface over time this way, however most people limit the changes
> >>to the bare minimum.
> >>
> >
> >I would disagree with this. The Callbacks only *add* things, but  
> >can NOT
> >override them. To override the layout, you need to create your own  
> >version of
> >the templates, which are Elements/Header and Elements/Footer and
> >Elements/PageLayout. I have also modified some others -- depends on  
> >what do
> >you need to change. Just copy these over to the local area and start
> >modifying. Also note, that if you just want to replace the logo,  
> >it's in
> >a variable, so you can do that from the RT_SiteConfig.pm file.

--
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
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