[rt-users] Create Ticket from remote application

[Jan Hudec]

On Tue, Aug 30, 2005 at 13:29:11 +0200, Hilde T Lauvset Rafaelsen wrote:
> Hi,
> 
> I want to create a new ticket in a special queue in RT from an
> application outside RT. I have managed to insert the ticket information
> in the database. The problem is when I want to see the user information
> about the inserted ticket. I can't see the Requestor for the ticket. I
> assume I need to insert some stuff about the creator of the ticket in
> another table also (not only in the table Tickets), but I haven't
> manages to understand the relationships beetween a Ticket and a User.
> 
> I hope someone can help me!

Don't touch the database yourself -- that's an direct route to screwing
things up.

There is the command-line 'rt' program, that should be used for this. It
talks to RT via http just as users, except it uses the REST interface.

--
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
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