[rt-users] banning a user from a certain queue

[Joseph Spenner]

--- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
> 
> 
> Anne Ramey wrote:
> 
> > Is there a simple way to ban a user from creating
> tickets in a given 
> > queue.  I'm sure I can create a scrip to reject
> the tickets, but I was 
> > wondering if there was another way built in.
> 
> 
> Don't give them CreateTicket rights in that queue?
> 
> >
> > Anne
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It depends on how you set up the current rules.  If
you have a global rule that says "anyone can create
tickets", then I think you have a problem.  You'd have
to change your logic where creating tickets is
permitted queue by queue.  Then you can focus on that
one queue and/or user, and permit accordingly.





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