[rt-users] Permissions on Resolve

[Paul Gibson]

Hello all,

I have had a decent look through the RT system and I cannot see any 
permissions on the people that can resolve tickets.

We run a software development process through RT and only want the 
originator of the ticket or admin to be able to resolve the ticket when 
they are 100% happy with it.

Currently, we have coped by having a scrip to create an approval ticket 
when a new ticket is created.  In this way, the new ticket cannot be 
resolved until the approval ticket is resolved.

We would rather have the permissions options rather than the approval 
ticket option.

Any ideas?

Thanks,
Paul