[rt-users] Trying to change disabled users to Nobody in Scrips upon Correspond...

[Ruslan Zakirov]

        Hello.
As I understand scrip works, but you're confused with this [err] message.
When RT deletes user from group(ticket owner is also organized as
group) it checks if user can delegate rights because if he leave group
and he got rights via membership in this group he couldn't delegate
that rights any more.
I think level of this message should be lower - info or may be debug,
but also *may be* there is bug in RT that doesn't affect you, but
should be fixed.


On 8/31/05, Alexander List <alexlist at sbox.tu-graz.ac.at> wrote:
> Hello!
> 
> I'm trying to achieve the following:
> 
> When someone replies to a ticket that is owned by a disabled user, I
> want to change the ticket owner to Nobody. This is to have it show up in
> "unowned tickets" and avoid negligence on the part of the users...
> 
> I did the following:
> 
> - add a Global Scrip
> Description: ChangeDisabledOwnerToNobody
> Condition: User defined
> Action: User defined
> Template: Global template: Blank
> Stage: TransactionCreate
> 
> Custom condition:
> 
> my $disabled = $self->TicketObj->OwnerObj->Disabled;
> if ($disabled) {
> $RT::Logger->info("Ticket owner of Ticket #" . $self->TicketObj->Id . "
> is disabled.");
> return 1;
> } else {
> return undef;
> }
> 
> Custom action preparation code:
> 
> return 1;
> 
> Custom action cleanup code:
> 
> $RT::Logger->info("Changing owner of Ticket #" . $self->TicketObj->Id .
> " to Nobody.");
> my ($status, $msg) = $self->TicketObj->SetOwner($RT::Nobody->Id, 'Force');
> unless( $status ) {
>   $RT::Logger->crit("Error: " . $msg);
> }
> return 1;
> 
> The testing for the disabled status works as expected:
> 
> [Tue Aug 30 15:03:04 2005] [debug]: About to think about scrips for
> transaction #590718
> (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:154)
> [Tue Aug 30 15:03:04 2005] [debug]: About to prepare scrips for
> transaction #590718
> (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:158)
> [Tue Aug 30 15:03:04 2005] [debug]: Found 6 scrips
> (/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:354)
> 
> ...
> 
> [Tue Aug 30 15:03:05 2005] [info]: Ticket owner of Ticket #1887036 is
> disabled. ((eval 400):3)
> [Tue Aug 30 15:03:05 2005] [info]: Changing owner of Ticket #1887036 to
> Nobody. ((eval 405):1)
> 
> However, I get the following error after SetOwner:
> 
> [Tue Aug 30 15:03:05 2005] [err]: Disabled User:  684 failed access
> check for DelegateRights
> (/usr/share/request-tracker3.4/lib/RT/Principal_Overlay.pm:307)
> 
> I don't actually understand what SetOwner has to do with DelegateRights...
> 
> TIA for any hints!
> 
> Alex
> 
> 
> BTW, I'm using RT 3.4.2 as packaged in Debian (3.4.2-4).
> 
> 


-- 
Best regards, Ruslan.