[rt-users] Re: [Fwd: rt with apache + fastcgi - RHEL4 not working]

Graham Dunn graham.dunn at leitch.com
Thu Dec 1 16:17:31 EST 2005

Justin Zygmont wrote:
> I didn't get any replies when I fist sent this message, I was really
> hoping someone has an idea what could possibly be wrong.  Any help would
> be greatly appreciated.
>  -------    original message ----
> Hi, I have followed the instructions from the wiki about how to install
> rt 3.4.4 on RHEL4 with fastcgi, and i'm suprised that it doesn't work.
>  when I browse to login, I can get the login page, but then it says:
> You're almost there!
> You haven't yet configured your webserver to run RT. You appear to have
> installed RT's web interface correctly, but haven't yet configured your
> web server to "run" the RT server which powers the web interface. The
> next step is to edit your webserver's configuration file to instruct it
> to use RT's mod_perl, fastcgi or speedycgi handler.
> my httpd config is almost the same as it shows from the wiki at:
> http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
> Here is what i have:
> LoadModule fastcgi_module modules/mod_fastcgi.so
> NameVirtualHost *:80
> FastCgiIpcDir /tmp
> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
> -processes 9
> <VirtualHost *:80>
>     ServerName citysupport

Are you connecting to the machine with http://citysupport/ ?

Servername is usually a fully qualified name.


>     DocumentRoot /opt/rt3/share/html/
>     ErrorLog logs/citysupport/error_log
>     AddHandler fastcgi-script .fcgi
>     <Directory "/opt/rt3/share/html">
>         Options FollowSymLinks ExecCGI
>         AllowOverride None
>     </Directory>
>    Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
>    ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
> </VirtualHost>

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