[rt-users] RT-3.5.x losing reminder info?

Roedel, Mark MarkRoedel at letu.edu
Wed Dec 14 18:19:04 EST 2005


I believe I've found the problem (has to do with the update logic in
/Ticket/Elements/Reminders and what variables are set in the different
reminder display modes).  Should have a patch ready to submit tomorrow
or Friday.

Mark Roedel
Web Programmer / Analyst
LeTourneau University


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roedel,
Sent: Wednesday, December 14, 2005 11:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT-3.5.x losing reminder info?

We started out using RT-3.5.5 (upgraded from 3.4.4), and have been
pulling periodic svn updates (most recently on December 7th).

When we have a ticket that has multiple reminders associated with it:

	If we go to /Ticket/Reminders.html, we're able to manipulate
	them (edit contents or check them off as complete) correctly.  

	If we attempt to check a reminder as complete, or to create an
	additional reminder, when at /Ticket/Display.html, the subjects
	of the pre-existing reminders are changed to '0'.

There don't appear to be any related messages in any of the error logs.

If this isn't some localized glitch, I'm a bit surprised not to have
seen it already caught and addressed...is anybody else able to duplicate
the described behavior, or do I need to chalk this up to some problem
with our installation only?

Mark Roedel
Web Programmer / Analyst
LeTourneau University

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