[rt-users] RT-3.5.x losing reminder info? - PATCH

[Jesse Vincent]

Thanks. Applied as change 4313.



On Thu, Dec 15, 2005 at 01:49:55PM -0600, Roedel, Mark wrote:
> 
> The attached patch (to html/Ticket/Elements/Reminders from RT-3.5.6)
> corrects the following behaviors:
> 
> (1) When maintaining reminders from /Ticket/Display.html, all reminder
> subjects for that ticket were being reset to blank when "Save" was
> pressed, and
> 
> (2) When maintaining reminders from /Ticket/Reminders.html, only one
> field per reminder would actually be updated when "Save" was pressed
> 
> 
> --
> Mark Roedel
> Web Programmer / Analyst
> LeTourneau University
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roedel,
> Mark
> Sent: Wednesday, December 14, 2005 5:19 PM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RT-3.5.x losing reminder info?
> 
> 
> Followup:
> 
> I believe I've found the problem (has to do with the update logic in
> /Ticket/Elements/Reminders and what variables are set in the different
> reminder display modes).  Should have a patch ready to submit tomorrow
> or Friday.
> 
> --
> Mark Roedel
> Web Programmer / Analyst
> LeTourneau University
> 
> 
>  
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Roedel,
> Mark
> Sent: Wednesday, December 14, 2005 11:02 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT-3.5.x losing reminder info?
> 
> 
> We started out using RT-3.5.5 (upgraded from 3.4.4), and have been
> pulling periodic svn updates (most recently on December 7th).
> 
> When we have a ticket that has multiple reminders associated with it:
> 
> 	If we go to /Ticket/Reminders.html, we're able to manipulate
> 	them (edit contents or check them off as complete) correctly.  
> 
> 	If we attempt to check a reminder as complete, or to create an
> 	additional reminder, when at /Ticket/Display.html, the subjects
> 	of the pre-existing reminders are changed to '0'.
> 
> There don't appear to be any related messages in any of the error logs.
> 
> If this isn't some localized glitch, I'm a bit surprised not to have
> seen it already caught and addressed...is anybody else able to duplicate
> the described behavior, or do I need to chalk this up to some problem
> with our installation only?
> 
> 
> --
> Mark Roedel
> Web Programmer / Analyst
> LeTourneau University
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at
> http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at
> http://bestpractical.com/services/training.html



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